Silver: Cashless Payment for Seniors

2019

Reimagining cashless payment experience for seniors through the use of familiar gestures and interaction

The adoption of over-the-counter cashless payments is becoming increasingly common, a signal of our move towards a cashless society. At the same time, we are facing a rapidly growing silver population, with 1 in 5 Singaporeans being above 65 years old by 2030.

We tell the elderly to learn or risk being left behind, but does it have to be so?

Silver is a payment eco-system consisting of a physical-digital wallet, a payment receiver, and a home top-up machine.

The physical-digital wallet is designed to retain the tactile element in traditional payment, with touch and interaction in mind.

Silver aimed to maximize the sense of security by leveraging on familiar interactions and artefacts while keeping it

seniors-friendly in terms of physical and cognitive challenges.

Bi-fold design provides an interaction that mimics opening a physical wallet, and at the same time provide privacy against prying eyes in public.

Various gestures of interaction includes tapping, one that is familiar and widespread in the use of EZ-link transport cards.

The process:

We sought to understand the struggles elderly faced with digital and analogue forms of payment, further looking into their relationship with money and its associated sense of security. During face-to-face interviews, the participants shared the content of their wallets and their daily routine to help us better understand the various context of use. The insights collected then helped us understand our relevant persons and craft a criteria for a integrated design solution.

Project on Tangible User Interfaces (TUI),

under the guidance of Prof. R. Brian Stone

Designed with Teh Xin Lei